Privacy Policy

The data controller is G B NEVILLE PLUMBING & HEATING LIMITED, a company registered in England and Wales under company number 04846539, with a registered address at 25 Dorchester Road, Maiden Newton, Dorchester, Dorset, DT2 0BA. For any privacy question, contact support@gbneville.shop.

We collect only what we need to run the shop:

• Order details — name, shipping and billing address, email and phone number you provide at checkout.
• Payment confirmation — we receive confirmation that a payment succeeded. Card numbers are entered on, and held by, our payment processors (Stripe and PayPal); we never see or store full card details.
• Support messages — anything you send through our contact or enquiry forms.
• Technical data — basic analytics such as pages visited and device type, used to keep the site working.

• To process, ship and confirm your orders.
• To provide customer support and handle returns.
• To prevent fraud and meet our legal and tax obligations.
• To send order updates. We only send marketing email if you opt in, and you can unsubscribe at any time.

Our lawful bases under the UK/EU GDPR are performance of a contract (fulfilling your order), legal obligation (tax and accounting), and legitimate interest (securing the site and preventing fraud).

We share data only with providers that help us operate: payment processors (Stripe, PayPal), shipping and fulfilment carriers, and our email and hosting providers. We do not sell your personal information. Some providers may process data outside the UK/EU under appropriate safeguards such as Standard Contractual Clauses.

We use essential cookies to keep your cart and session working, and limited analytics cookies to understand site usage. You can block cookies in your browser settings; essential cookies are required for checkout to function.

We keep order records for as long as needed to fulfil the order and to meet legal, tax and accounting requirements (generally up to six years for UK tax records), then delete or anonymise them.

Depending on where you live, you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent. California residents may request disclosure of the categories of personal information collected and may opt out of any “sale” of personal information — we do not sell personal information. To exercise any right, email support@gbneville.shop. You also have the right to complain to your local data protection authority (in the UK, the ICO).

Payments are handled over encrypted connections by PCI-DSS compliant processors. We apply reasonable technical and organisational measures to protect the data we hold.

Questions about this policy? Email support@gbneville.shop or call +44 7490179915. See our Contact page for full details.